| Topic: | Gates to Manual, a Complaint | |
| Posted by: | John Cameron | |
| Date/Time: | 14/10/14 20:58:00 |
| While on the subject of complaints, I sent the Conservators a formal complaint about the way my FOI request was handled. I followed it up a couple of times, asking how it was doing and so on. But never got a reply. Until today, when I got a phone call from Windmill Towers to explain that the Conservators don't actually have a formal complaints procedure nor do they have any form of complaint management system in place. This is the relevant bit in terms of best practice for Trustees ... "One of the hallmarks of an effective charity is that it will generally be accountable and transparent and, in particular, that it welcomes both positive and challenging feedback from its stakeholders and has well-publicised, effective and timely procedures for dealing with complaints about the charity and its activities. These explain rights to complain and appeal and give details of the process and likely timescales" So the Conservators don't do complaints, risk management, board reports on transactions, publish board minutes, transparent governance or let us sneak a look at independent valuations when they flog off land on el cheapo to their mates. They do do a cracking Christmas knees up, at levy payers expense though, followed closely by allowing encroachment and enclosure of common land they are elected to defend. Hic. Gates to manual. |