| Topic: | Re:Reply | |
| Posted by: | Philippa Bond | |
| Date/Time: | 04/06/22 17:58:00 |
| I'm sure they are still trying their best to get as many people as possible onto Direct Debit and smart meters who aren't already as it was something the Govt required of energy providers. It doesn't work for everyone and smart meters don't work everywhere - although it must be easier for most customers and definitely is for the companies concerned. They are also supposed by law I think to have a meter reading every so often but suddenly were very accusatory about not having had one although they hadn't actually asked! Every time we get a bill we read the meter to check against it. When we knew there was going to be a big hike in price we sent a reading in (as recommended by Martin Lewis) so that we were absolutely up to date and didn't get caught with a very large following bill. I don't know why they can't get the names right on accounts. It means they can speak (!) to both partners! Something they can refuse to do if you are not named. Sometimes I think it is simply that the IT isn't good enough with adequate space for names - a particular problem with house sharing. When I wrote in my other post that they often over estimate I should have clarified re Direct Debit as I believe they try and even it out for a whole year ie the same charge for summer and winter.. However I've also read that many customers don't get their payments for over-estimates back when they change providers. Something to remember and check. I thought the Citizen's Advice info on fuel bills was good and worth reading. There is often something new to learn. Also Age UK. Good luck. |
| Topic | Date Posted | Posted By |
| OVO Energy | 01/06/22 12:05:00 | Martine Guy |
| Reply | 01/06/22 12:10:00 | Martine Guy |
| Re:OVO Energy | 01/06/22 16:15:00 | Barbara Stevens |
| Reply | 01/06/22 16:38:00 | Martine Guy |
| Re:Reply | 01/06/22 17:21:00 | Philippa Bond |
| Reply | 01/06/22 17:25:00 | Martine Guy |
| Re:Reply | 05/06/22 13:16:00 | Lucille Grant |
| Re:Re:Reply | 01/06/22 21:32:00 | Barbara Stevens |
| Re:Reply | 01/06/22 17:23:00 | Robert Wheeler |
| Reply | 01/06/22 17:38:00 | Martine Guy |
| Reply | 01/06/22 17:47:00 | Michael Ixer |
| Re:Reply | 01/06/22 17:48:00 | Robert Wheeler |
| Reply | 01/06/22 18:07:00 | Martine Guy |
| Reply | 01/06/22 18:10:00 | Martine Guy |
| Re:Reply | 04/06/22 17:58:00 | Philippa Bond |
| Reply | 05/06/22 13:43:00 | Martine Guy |
| Reply | 05/06/22 14:03:00 | Martine Guy |
| Re:Reply | 06/06/22 07:55:00 | Philippa Bond |
| Re:Re:Reply | 06/06/22 09:26:00 | Barbara Stevens |
| Reply | 06/06/22 10:07:00 | Martine Guy |
| Re:Reply | 06/06/22 12:34:00 | Andy Pike |
| Reply | 06/06/22 12:57:00 | Martine Guy |
| Re:Reply | 06/06/22 14:33:00 | Philippa Bond |
| Re:Reply | 06/06/22 18:16:00 | Maxine Campbell |
| Reply | 06/06/22 18:55:00 | Martine Guy |
| Reply | 06/06/22 18:55:00 | Martine Guy |
| Re:Reply | 06/06/22 19:07:00 | Maxine Campbell |
| Re:Reply | 10/06/22 18:23:00 | Mary McCue |
| Re:Re:Reply | 20/06/22 07:26:00 | Philippa Bond |
| Re:Re:Reply | 25/06/22 00:50:00 | Jenny Featherstone |
| Re:Re:Re:Reply | 28/06/22 10:12:00 | Philippa Bond |
| Reply | 28/06/22 11:32:00 | Martine Guy |
| Re:Reply | 27/07/22 12:09:00 | Philippa Bond |
| Reply | 27/07/22 13:29:00 | Michael Ixer |
| Re:Reply | 27/07/22 21:09:00 | Philippa Bond |
| Reply | 27/07/22 21:47:00 | Martine Guy |
| Re:Reply | 28/07/22 21:15:00 | Philippa Bond |
| Reply | 04/09/22 19:51:00 | Martine Guy |
| Re:Reply | 23/09/22 23:16:00 | Philippa Bond |
| Reply | 24/09/22 17:39:00 | Martine Guy |