Forum Message

Topic: Reply
Posted by: Michael Ixer
Date/Time: 01/06/22 17:47:00

Yes, complain and copy Ofgem. Interesting, when I spotted an anomaly in our Ecotricity's bill's (for several months they used an underestimated amount for electricity rather than my customer reading,  although the gas part reflected my reading submitted at the same time) I got a nice reply from them - although the explanation wasn't that clear - and the bills were corrected! Still, Ecotricity have never been the cheapest; but are green as far as is possible, and perhaps the politist :-)

"Hi Michael,

Thanks for getting in contact and good eye for spotting that!
The bill in question is a consolidation bill as previous bills were overwritten and had irrelevant information on them. These bills have a few quirks to them and sometimes it will say estimate when it's actually based on real figures. I've double checked and the bill is based to the most recent reading we had from you on the electric of ••,•••. We  fixed an error on our side, and from now on if you continue to put in meter readings, they'll be used by the billing system. "

Entire Thread
TopicDate PostedPosted By
OVO Energy01/06/22 12:05:00 Martine Guy
   Reply01/06/22 12:10:00 Martine Guy
   Re:OVO Energy01/06/22 16:15:00 Barbara Stevens
      Reply01/06/22 16:38:00 Martine Guy
         Re:Reply01/06/22 17:21:00 Philippa Bond
            Reply01/06/22 17:25:00 Martine Guy
               Re:Reply05/06/22 13:16:00 Lucille Grant
            Re:Re:Reply01/06/22 21:32:00 Barbara Stevens
         Re:Reply01/06/22 17:23:00 Robert Wheeler
            Reply01/06/22 17:38:00 Martine Guy
               Reply01/06/22 17:47:00 Michael Ixer
               Re:Reply01/06/22 17:48:00 Robert Wheeler
                  Reply01/06/22 18:07:00 Martine Guy
                     Reply01/06/22 18:10:00 Martine Guy
                        Re:Reply04/06/22 17:58:00 Philippa Bond
                           Reply05/06/22 13:43:00 Martine Guy
                              Reply05/06/22 14:03:00 Martine Guy
                              Re:Reply06/06/22 07:55:00 Philippa Bond
                                 Re:Re:Reply06/06/22 09:26:00 Barbara Stevens
                                    Reply06/06/22 10:07:00 Martine Guy
                                       Re:Reply06/06/22 12:34:00 Andy Pike
                                          Reply06/06/22 12:57:00 Martine Guy
                                             Re:Reply06/06/22 14:33:00 Philippa Bond
               Re:Reply06/06/22 18:16:00 Maxine Campbell
                  Reply06/06/22 18:55:00 Martine Guy
                  Reply06/06/22 18:55:00 Martine Guy
                     Re:Reply06/06/22 19:07:00 Maxine Campbell
                     Re:Reply10/06/22 18:23:00 Mary McCue
                        Re:Re:Reply20/06/22 07:26:00 Philippa Bond
                        Re:Re:Reply25/06/22 00:50:00 Jenny Featherstone
                           Re:Re:Re:Reply28/06/22 10:12:00 Philippa Bond
                              Reply28/06/22 11:32:00 Martine Guy
                                 Re:Reply27/07/22 12:09:00 Philippa Bond
                                    Reply27/07/22 13:29:00 Michael Ixer
                                       Re:Reply27/07/22 21:09:00 Philippa Bond
                                          Reply27/07/22 21:47:00 Martine Guy
                                             Re:Reply28/07/22 21:15:00 Philippa Bond
                                                Reply04/09/22 19:51:00 Martine Guy
                                                   Re:Reply23/09/22 23:16:00 Philippa Bond
                                                      Reply24/09/22 17:39:00 Martine Guy

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