Forum Message

Topic: Re:Re:Re:Re:Re:Re:Putney postal "service"
Posted by: M Blissett
Date/Time: 09/07/10 12:25:00

I had two signed for letters that weren't signed for within a couple of weeks of each other. I complained using the form on the Royal Mail website, and got this reply:

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Thank you for contacting Royal Mail.

I'm sorry to hear about two items of mail that were delivered without obtaining a signature. Of the huge volumes of letters and packets we handle, very few encounter a problem along their way - but we take every single failure seriously, so I'm sorry that you've had cause to contact us.

To deal with this problem, and based on the information you've provided, I have been able to take the following action:

. Logged and reported the full details of your complaint
. Checked the service information available to me to ensure there are no related issues in your area
. Passed these details to the manager of the Delivery Office.

The Delivery Office manager will do all that is required to ensure you receive the quality of service you should expect in future.
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Since then I've had another signed for letter that wasn't, and a red card through the door when I was in.


Entire Thread
TopicDate PostedPosted By
Putney postal "service"07/07/10 13:31:00 Richard Carter
   Re:Putney postal "service"07/07/10 14:46:00 Stephanie Kaye
      Re:Re:Putney postal "service"07/07/10 15:52:00 Sarah Smith
         Re:Re:Re:Putney postal "service"07/07/10 17:19:00 James Dixon
            Re:Re:Re:Re:Putney postal "service"07/07/10 17:47:00 Richard Carter
               Re:Re:Re:Re:Re:Putney postal "service"07/07/10 18:57:00 Simon Knight
                  Re:Re:Re:Re:Re:Re:Putney postal "service"09/07/10 12:25:00 M Blissett
   Re:Putney postal "service"07/07/10 20:30:00 R Lucas
      Re:Re:Putney postal "service"08/07/10 11:02:00 Richard Carter
         Re:Re:Re:Putney postal "service"08/07/10 12:13:00 Stephen Dooley
            Re:Re:Re:Re:Putney postal "service"08/07/10 13:36:00 Jean Gilmore
               Re:Re:Re:Re:Re:Putney postal "service"08/07/10 15:13:00 Fraser Pearce
                  Re:Re:Re:Re:Re:Re:Putney postal "service"08/07/10 17:36:00 Mark Smith
                     Re:Re:Re:Re:Re:Re:Re:Putney postal "service"08/07/10 21:13:00 Craig Fordham
                        Re:Re:Re:Re:Re:Re:Re:Re:Putney postal "service"08/07/10 21:28:00 Jean Gilmore
                        Re:Re:Re:Re:Re:Re:Re:Re:Putney postal "service"09/07/10 07:55:00 Richard Carter
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Putney postal "service"09/07/10 08:52:00 Caroline Whitehead
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Putney postal "service"09/07/10 09:00:00 Craig Fordham
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Putney postal "service"09/07/10 12:55:00 Simon Knight
                     Re:Re:Re:Re:Re:Re:Re:Putney postal "service"09/07/10 12:30:00 M Blissett
      Re:Re:Putney postal "service"09/07/10 11:35:00 Alex Greenbank
         Re:Re:Re:Putney postal "service"09/07/10 12:49:00 Elizabeth Balsom

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